Frequently Asked Questions

  1. I'm an employee. How do I sign up?
    When accessing this site, please sign in using your Benefit Express system logon username and password. Please verify that all fields are complete, ensuring that your last name matches the way it appears on your paycheck. If you need assistance, contact customer service at customerservice@corestream.com or call 1-888-935-9595.
  2. How do I change my personal information?
    If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
  3. Can my friends and family use the site?
    No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
  4. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
    Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as Empower Voluntary Benefit (Empower VolBen) on your paycheck.
  5. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
    No. All programs that are available on the website will be paid by one consolidated deduction shown as Empower Voluntary Benefit (Empower VolBen) on your paycheck. You will be able to see a breakdown of your deductions on the Drexel Voluntary Benefits website. Please visit Drexel Voluntary Benefits and select “My Deduction History” under “My Tools” to access your information.
  6. Are the deductions after-tax or pre-tax?
    All voluntary benefits deductions are after-tax.
  7. I am having an issue accessing the Deduction History. Who do I contact?
    You must first log in to the Drexel Voluntary Benefits site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email Drexel Voluntary Benefits customer service at customerservice@corestream.com or call 1-888-935-9595.
  8. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    Drexel Voluntary Benefits does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at 1-888-935-9595 if you need to escalate.
  9. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    Cancellation Process by Product or Insurance Carrier:

    Allstate Benefits Accident and Critical Illness Insurance:
    Employees that wish to cancel their coverage may do so by logging into Drexel Voluntary Benefits; going to the Allstate Benefits Accident or Critical Illness Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    Genworth Long Term Care Insurance:
    You may cancel your coverage at any time by sending written notice to Genworth Life at their administrative office.

    The effective date of the cancellation will be the later of:
    - the cancellation date requested by you;
    - the first day of the calendar month following the date Genworth Life receives your written request; or
    - the date Genworth Life receives your written request.

    This cancellation will not affect any claim for covered expenses incurred before the effective date of the cancellation.
    The address for Genworth’s administrative office is:
    Genworth Life Insurance Company
    Group Processing Center
    PO Box 64010
    St Paul, MN 55164-0010

    Your name, address and certificate number should be included on your correspondence. If you should have questions, please call Genworth’s Customer Service at 1-800-416-3624.

    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.

    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.

  10. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
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